FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.
What sets Myk the Label apart from other underwear brands?

Myk the Label stands out for its commitment to building a new category of underwear. We found that beautiful mid-point between comfort and sexy, between functionality and aesthetic. These are technically-crafted, figure-moulding pieces that feel supremely soft on your skin. Myk pieces are engineered from a unique blend of 90% modal and 10% elastane, making them incomparable to other underwear brands. It's our special composition!

Why use modal as the primary material?

Modal is an organic and sustainable fabric made from beech tree cellulose, known for its softness and breathability. Myk the Label selected modal for its luxurious feel, eco-friendly properties, and ability to promote optimal airflow for enhanced comfort. How often do we need to tell you how SOFT it is?

How should I care for my Myk pieces?

To ensure the longevity and softness of your Myk pieces, we recommend machine washing in cold water with a mild detergent. Avoid fabric softeners and excessive heat during drying. Check out our detailed Fabric Care Instructions for more information.

Are Myk pieces ethically produced?

Yes, we take pride in our commitment to ethical and sustainable practices. Our production processes prioritise fair labor practices, and modal is the most environmentally friendly material in the market. We’ve designed underwear to minimise our ecological footprint while still providing you with incredible, figure-moulding underwear.

Can I return or exchange my Myk purchases?

Please see our Exchanges & Returns Policy for further information.

How do I know my Myk pieces will fit once they arrive?

Our sizing is designed to be accurate and pieces are cut to shape, but everyone's body is unique. Refer to our Size Guide for detailed measurements and guidance to ensure the perfect fit.

How do I track my order?

Once your order is shipped, you'll receive a confirmation email with tracking information. Use the provided link to track your package and stay updated on its delivery status.

Is modal suitable for bodies with sensitive skin?

Yes, modal is known for its hypoallergenic properties, making it a great choice for those with sensitive skin. Myk the Label products are designed to be gentle and comfortable for all skin types. Modal is  also highly breathable, so irritated skin remains fresh while the underwear is worn.

Do discount codes work on bundles or sale items?

Our bundles and sets are already discounted, so additional promo codes cannot be applied.

How can I contact Myk the Label's customer service?

If you have any questions or concerns, our dedicated customer service team is here to help. Reach out to us at hello@mykthelabel.com, and we'll assist you promptly.